<< Click to Display Table of Contents >> Navigation:  Appendix > Vision: info subscriber

A service system is available for Vision users. A Vision subscription guarantees the user the latest upgrades, plus information on relevant developments via the Vision Periodical. New developments are presented and experiences with Vision are exchanged at the annual users’ day, to which all subscribers are invited. A Vision subscription also entitles the user to front-line support.

 

The subscription year runs from 1 January to 31 December and subscriptions are renewed automatically. A subscriber who does not wish to renew should give written notice at least two months before the end of the current subscription period.  

 

Basic subscription package

Basic subscription, plus a PC hardware key or a network hardware key for 1 to 3 users, covers:

•support

•updates and upgrades

•Periodical

 

Support

Support by e-mail consists of expert advise on matters relating to the use or the application of Vision and Gaia. During office hours on working days, immediate advice is given in most cases; otherwise a response is given within three working days. The application of the software is such that a 24-hour service is not necessary.

 

Upgrades

An upgrade is a modified version of the software that provides increased functionality compared with an existing version. A new version is indicated by a higher version number, using the format X.X. New versions are sent to the user's software application manager. The latest version is always available on the Internet website, www.phasetophase.com.

 

Updates

An update is a new version of the software to which minor improvements or supplements have been made. A new update is indicated by a higher version number, using the format X.X.X, where the last digit is the update number. The latest version is always available on the Internet website, www.phasetophase.com.

 

Periodical

The periodical comes out twice a year and provides information about new developments. General technical information is also published on the Internet website, www.phasetophase.com.

 

Back to: Vision Info